Bilingual Inside Sales Representative

Toronto, ON

We are a national supplier of tool, equipment and safety product lines for the Canadian and US markets. Our range of products includes abrasives, air tools, hand tools, material handling, lifting equipment and safety apparel and products. Our headquartered in Vancouver, Canada with six branch offices located in the major cities across Canada and USA is headquartered is in Elgin, Illinois.

We are currently accepting resumes for a Bilingual Inside Sales Representative for our Mississauga Branch. This position will be responsible for overall customer service goals through the Inside Sales efforts, telemarketing, order processing, outcall program and administrative branch support functions. This position reports to the Branch Manager, Ontario.



  • Provide excellent customer service and treat this responsibility as your number one priority;
  • Work as a team with the Territory Account Manager, provide constant communication, sales numbers, orders, questions;
  • Answering the telephone, e-mail or fax requests with providing product information, order status, shipping status, pricing, product availability;
  • Processing all sales orders which includes confirming price and availability at time of order, credits, warranty claims, etc, in accordance with company guidelines;
  • Carrying out inside sales plans as set out by the division sales manager. This includes telemarketing drives, outcall programs, email or fax drives, discussions with product, account and sales managers on sales strategy and results of these efforts, periodic strategy meetings on accounts with branch, accounts and sales managers.
  • Working with the product managers on special pricing for significant product purchases ;
  • Directing special quotes to the proper territory;
  • Direct customers to website, if possible, in trying to assist them in finding the part or product which is required;
  • Accumulating and processing back order information, back orders and un- invoiced sales order line items as required;
  • Performed administrative and office duties such as filing, updating customer information, and contributing to general office functioning;
  • Research product information, product catalogues,
  • Possible promotions (build a promotion for a distributor);
  • Becoming a business consultant to our distributors



  • Bilingual in French and English
  • Ability to handle a high volume fast-paced environment;
  • Strong ability to multi-task;
  • Experience working effectively in a high-pressure environment;
  • Great sense of humor
  • Positive attitude
  • Excellent communication skills (written and verbal);
  • Innate ability to deal with any personality;
  • Friendly telephone manner;
  • Creative problem solving;
  • Quick on your feet and a logical approach to problem solving;
  • Ability to work well in a team;
  • Outstanding organizational skills;
  • Excellent computer skills;
  • Previous experience in the wholesale distribution market is an asset but not essential.


How to Apply:


We offer a competitive compensation and benefit package and are committed to providing our employees with work-life balance. If you are interested in this opportunity, please forward your resume via e-mail complete with a cover letter . We thank all applicants for their interest in  our company, however, only those who qualify will be contacted.

We are  committed to employment equity, supports diversity in the workplace and encourages application from all qualified individuals including women, members of visible minorities, Aboriginal peoples and persons with disabilities. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Privacy Officer.



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